ORI Roller Shutter Trouble Shooting

ORI Roller Shutter: Remote Control Guide

Are you experiencing issues with your ORI roller shutter remote? Use the guide below to troubleshoot connectivity issues, check your battery, and re-pair your remotes to the motor.

1. How to Program / Re-Pair Your Remote

If your remote has lost connection or you are setting up a new one, follow these steps strictly. You must perform this process for each remote separately.

Step 1: Reset the Power

  1. Locate the fuse for the shutter in the engine bay.

  2. Unplug the fuse to cut power to the unit.

  3. Wait for 5 seconds.

Step 2: Enter Pairing Mode

  1. Re-plug the fuse.

  2. Immediately (within 5 seconds of reconnecting power) proceed to the next step.

Step 3: Sync the Remote

  1. Press both the "Open" and "Close" buttons simultaneously.

    • Note: Do not hold the buttons down for a long time. Press them together quickly once or twice.

  2. Listen for a "DIDI" sound.

    • This sound confirms the code has matched successfully.

Important: If you have a second remote, you must repeat the entire process (Steps 1–3) for that remote as well. They are synced separately.

2. Basic Remote Troubleshooting

Before attempting to re-pair the remote, check these common issues:

  • Check the Batteries: If the remote is unresponsive, the batteries may be dead. Replace them with fresh batteries and try again.

  • Check for Signal Obstructions: Ensure there are no physical objects blocking the signal between the remote and the shutter receiver. Clear any obstacles and test the remote again.

3. Diagnosing Motor vs. Remote Issues

If the shutter is stuck in one position and not moving at all, you need to determine if the issue is the remote or the power source.

  • Test with the Mobile App: Try operating the shutter using the ORI app on your iPhone or Android device.

    • If the App works: The motor and power are fine; the issue is likely with your remote control (follow the Re-Pairing steps above).

    • If the App does NOT work: The issue is likely a power connection, faulty motor, or control unit. Please check your power source or contact a professional technician.

 

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